Terms and Conditions
Man with Van Sands End Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Sands End provides removal and related services. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, the following expressions shall have the meanings set out below:
1.1 “Company” means Man with Van Sands End, providing removal and associated services in its service area.
1.2 “Customer” means any individual, partnership, firm, or company who requests or uses the services of the Company.
1.3 “Services” means removal, transport, loading, unloading, packing assistance, and any other services agreed in writing between the Company and the Customer.
1.4 “Goods” means all items, personal belongings, furniture, equipment, and any other property which is the subject of the Services.
1.5 “Service Address” means the collection and delivery locations, and any additional addresses, specified and agreed at the time of booking.
1.6 “Quotation” means the price or estimate provided by the Company for the Services, based on information supplied by the Customer.
2. Scope of Services
2.1 The Company provides man and van removal services, including but not limited to household removals, small office moves, student moves, local deliveries, and light commercial transport within its regular service area and surrounding locations, subject to availability and agreement.
2.2 The precise scope of the Services, including date, time, collection and delivery addresses, vehicle size, number of operatives, and any additional services required, will be set out in the booking confirmation.
2.3 The Company reserves the right to refuse to transport any Goods which, in its reasonable opinion, are unsafe, illegal, hazardous, inadequately packed, or likely to cause damage or delay to other goods, vehicles, or property.
3. Booking Process
3.1 Bookings must be made directly with the Company through its accepted communication channels. By placing a booking, the Customer confirms that they are authorised to do so and that all information provided is accurate and complete.
3.2 The Customer is responsible for providing full and correct details at the time of booking, including:
a) Collection and delivery addresses, including access details and any parking restrictions.
b) Date and preferred time of the move.
c) An accurate description and volume of the Goods.
d) Any items requiring special handling, such as fragile, bulky, or high-value items.
e) Information about stairs, lifts, long carrying distances, or difficult access.
3.3 Any quotation is based on the information provided by the Customer at the time of booking. If the information is incomplete or inaccurate, the Company may adjust the price accordingly or, if necessary, decline or terminate the Services.
3.4 A booking is not confirmed until the Customer has accepted the quotation and the Company has acknowledged the booking. The Company may require a deposit or pre-payment to secure the booking.
4. Quotations and Pricing
4.1 Unless otherwise stated, all quotations are estimates based on the information provided and are not binding if the actual work differs from that information.
4.2 Quotations may be calculated on an hourly rate, fixed price, or a combination of both, as communicated to the Customer at the time of booking.
4.3 Quotations generally include labour and vehicle use within the agreed service area. Additional charges may apply for:
a) Extra time beyond the agreed booking.
b) Additional operatives or vehicles required.
c) Waiting time caused by the Customer or third parties.
d) Parking fees, congestion or clean air zone charges, tolls, or other access costs.
e) Work carried out outside normal working hours, where agreed.
4.4 The Company reserves the right to amend quotations where:
a) The Customer changes the booking details.
b) Access at collection or delivery addresses is more difficult than advised.
c) The volume or nature of the Goods is different from that originally described.
5. Customer Responsibilities
5.1 The Customer is responsible for:
a) Ensuring that Goods are properly and securely packed, unless packing services have been specifically agreed.
b) Disconnecting, defrosting, and preparing appliances and equipment for transport.
c) Obtaining and paying for any necessary permits, parking suspensions, or authorisations required for the move.
d) Ensuring that the Company has suitable access to the collection and delivery addresses.
e) Being present, or ensuring an authorised representative is present, at collection and delivery to direct the operatives and sign any relevant paperwork.
5.2 The Customer must not request or allow the Company’s operatives to undertake any work that is unsafe or outside the scope of the agreed Services.
6. Payments and Charges
6.1 Payment terms will be communicated at the time of booking. The Company may require full or partial payment in advance, or on completion of the Services, depending on the nature and size of the job.
6.2 Accepted payment methods will be specified by the Company and may include card payments, bank transfers, or other approved options. Cash payments, where accepted, must be made directly to a representative of the Company as instructed.
6.3 Unless otherwise agreed in writing, all charges are due on the day of the move. The Company is entitled to refuse to start or continue the Services if payment terms are not complied with.
6.4 If payment is not received when due, the Company reserves the right to:
a) Charge interest on overdue amounts at a reasonable rate until payment is made in full.
b) Retain possession of Goods until outstanding amounts are settled.
c) Recover from the Customer all costs and expenses incurred in the collection of overdue sums, including legal fees and debt recovery charges.
7. Cancellations and Amendments
7.1 The Customer may cancel or amend a booking by giving notice to the Company using the same communication method used for the booking or as otherwise instructed.
7.2 Cancellation charges may apply as follows, unless otherwise agreed in writing:
a) More than 72 hours before the scheduled start time: no cancellation fee, and any deposit may be refunded or transferred at the Company’s discretion.
b) Between 24 and 72 hours before the scheduled start time: the Company may retain part or all of any deposit and may charge a reasonable cancellation fee to cover losses.
c) Less than 24 hours before the scheduled start time or on arrival: the full quoted amount, or a minimum charge, may be payable.
7.3 If the Customer changes the date, time, or scope of the Services, the Company will use reasonable efforts to accommodate the request, subject to availability. Revised charges may apply.
7.4 The Company may cancel or postpone the Services if:
a) The Customer has not met payment requirements.
b) Access conditions are unsafe or significantly different from those advised.
c) Severe weather, road closures, accidents, or other circumstances beyond the Company’s reasonable control make it unsafe or impossible to carry out the Services.
In such cases, the Company will seek to agree an alternative arrangement with the Customer. Liability for any resulting loss will be limited as set out in these Terms and Conditions.
8. Insurance and Liability
8.1 The Company will exercise reasonable care and skill in handling and transporting the Goods. However, the Customer acknowledges that some risk of damage or loss is inherent in removal and transport activities.
8.2 The Company’s liability for loss of or damage to Goods, however caused, shall be limited to a reasonable amount per item or per job, subject to an overall cap, unless a higher value is agreed in writing and any applicable additional charges are paid.
8.3 The Company shall not be liable for:
a) Loss or damage arising from the Customer’s failure to pack Goods properly, unless packing services have been provided by the Company.
b) Loss or damage to fragile or high-value items that were not clearly declared and appropriately protected.
c) Loss of data or information from computers, devices, or storage media.
d) Damage to goods in furniture or drawers that have not been emptied, unless otherwise agreed.
e) Normal wear and tear, or pre-existing damage.
f) Indirect or consequential loss, including loss of profit, loss of use, or loss of opportunity.
8.4 The Company’s liability for damage to property, such as walls, floors, driveways, or fixtures, will be limited to circumstances where the Company has acted negligently. The Customer must notify the Company of any such damage as soon as reasonably practicable and, in any event, no later than seven days after completion of the Services.
8.5 If the Customer believes that the value of the Goods exceeds the Company’s standard liability limits, the Customer is responsible for arranging additional insurance cover or notifying the Company in advance so that enhanced cover may be discussed where available.
9. Excluded and Prohibited Items
9.1 Unless explicitly agreed in writing, the Company will not transport:
a) Cash, jewellery, watches, precious metals, or other high-value items.
b) Important documents, deeds, securities, or financial instruments.
c) Live animals, plants, or perishable goods.
d) Hazardous, explosive, flammable, or illegal substances or items.
e) Waste, rubbish, or items intended solely for disposal, except where expressly agreed under waste regulations.
9.2 If such items are handed to the Company without its knowledge, the Company shall have no liability for any loss, damage, or delay arising in connection with them and may take reasonable steps to dispose of or remove them if necessary for safety or legal reasons.
10. Waste Regulations and Disposal
10.1 The Company operates in accordance with applicable waste and environmental regulations. Any request to dispose of items must be discussed and agreed in advance.
10.2 The Company is not obliged to remove or dispose of waste, unwanted items, or rubbish. Where disposal is agreed, additional charges may apply, and the Customer will be informed of these prior to the work being carried out.
10.3 The Customer confirms that any items presented for disposal are free from hazardous materials unless specifically disclosed. The Company may refuse to remove any item that it reasonably believes to be hazardous, contaminated, or subject to special disposal regulations.
10.4 Where the Company agrees to dispose of items on the Customer’s behalf, title to those items passes to the Company at the time of collection for disposal. The Company will dispose of such items lawfully, which may include recycling or transfer to licensed facilities.
11. Delays and Events Beyond Our Control
11.1 The Company will make reasonable efforts to adhere to agreed dates and times but cannot guarantee exact arrival or completion times due to traffic, weather, road conditions, or other factors beyond its control.
11.2 The Company shall not be liable for any delay, failure to perform, or additional costs arising from events or circumstances beyond its reasonable control, including but not limited to adverse weather, road closures, accidents, breakdowns, strikes, or public emergencies.
11.3 If a delay occurs, the Company will keep the Customer informed where possible and will take reasonable steps to minimise disruption.
12. Claims and Complaints
12.1 Any claim for loss of or damage to Goods, or for damage to property, must be notified to the Company in writing as soon as reasonably practicable, and in any event within seven days of the completion of the Services.
12.2 The Customer should provide reasonable evidence in support of any claim, such as photographs, descriptions of damage, and proof of value where appropriate.
12.3 The Company will investigate any complaint in good faith and will respond within a reasonable time. The Customer agrees to allow the Company an opportunity to inspect any alleged damage before repairs or disposal takes place.
13. Data Protection and Privacy
13.1 The Company will collect and use personal information provided by the Customer for the purposes of arranging and delivering the Services, processing payments, and managing bookings and accounts.
13.2 The Company will handle personal data in accordance with applicable data protection laws and will not sell or disclose personal information to third parties except where required to deliver the Services, process payments, or comply with legal obligations.
14. Termination
14.1 The Company may terminate or suspend the provision of Services at any time if the Customer:
a) Fails to make payment when due.
b) Provides false or misleading information.
c) Requests or requires the Company to act unlawfully or unsafely.
d) Behaves in an abusive, threatening, or otherwise unacceptable manner towards the Company’s staff.
14.2 In the event of termination for the reasons set out above, the Customer may be liable for cancellation charges and any other losses reasonably incurred by the Company.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services provided, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
16. General Provisions
16.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be treated as deleted, but this will not affect the validity and enforceability of the remaining provisions.
16.2 No waiver by the Company of any breach of these Terms and Conditions shall be considered as a waiver of any subsequent breach of the same or any other provision.
16.3 The Customer may not assign or transfer any of their rights or obligations under these Terms and Conditions without the prior written consent of the Company.
16.4 These Terms and Conditions constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any prior discussions, correspondence, or understandings.
16.5 The Company reserves the right to amend these Terms and Conditions from time to time. The version in force at the time of the Customer’s booking will apply to that booking.
