Privacy Policy
Man with Van Sands End Privacy Policy
This Privacy Policy explains how Man with Van Sands End collects, uses, stores, and protects personal data relating to customers and website visitors in the Sands End area. It also sets out your rights under applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all Man with Van Sands End customers and prospective customers in the Sands End area, whether you contact us online, by message, or in person.
Who we are and scope of this policy
Man with Van Sands End provides local transport and moving services in and around the Sands End area. In providing these services, we act as a data controller, meaning we decide how and why your personal data is processed. This Privacy Policy covers our processing of personal data for all services we provide to individuals and businesses within the Sands End area.
Types of personal data we collect
We collect and process different categories of personal data depending on how you use our services. This may include:
Identification and contact details: name, address, pick-up and drop-off addresses, contact details such as mobile number or other messaging details where you choose to provide them.
Service and booking information: details of your requested move or transport service, dates and times, type and volume of items, property access details, special instructions and notes that you provide.
Communication records: information contained in messages, enquiries, and other communications you send to us and our responses, including for example questions about quotes or changes to a booking.
Payment and transaction details: information relating to payments such as amounts, dates, and basic transaction references. We do not store full payment card numbers or security codes where third party payment processors are used.
Technical and usage information: where applicable, basic information about how you interact with our website or online tools, such as date and time of visits, pages viewed, and basic device information, collected through standard web technologies.
How we collect your personal data
We collect personal data in the following ways:
Directly from you when you contact us to request a quote, make a booking, ask a question, or provide feedback.
Through our website or online forms when you submit enquiry or booking details.
During the performance of our services, for example when our driver or team confirms collection and delivery details with you.
From third parties where you have authorised someone else to make a booking or enquiry on your behalf.
Lawful bases for processing your data
We process your personal data only where we have a lawful basis under data protection law. Depending on the circumstances, our lawful bases are:
Contract: to take steps at your request before entering into a contract, and to perform a contract with you. This includes providing quotes, confirming bookings, delivering moving services, communicating about your booking, and handling payments.
Legal obligation: to comply with legal and regulatory requirements, for example record keeping for tax and accounting, or responding to lawful requests from authorities.
Legitimate interests: to pursue our legitimate business interests, provided these are not overridden by your rights and freedoms. This may include managing our relationship with you, improving our services, preventing fraud or misuse, and protecting our property and staff.
Consent: where we rely on your clear consent, for example for certain types of optional marketing communications. Where we rely on consent, you may withdraw it at any time.
How we use your personal data
We use the personal data we collect for the following purposes:
To provide and manage our services: processing enquiries and bookings, planning routes, allocating vehicles and staff, carrying out collections and deliveries, and confirming completion of work.
To communicate with you: responding to your enquiries, providing quotes, confirming booking details, notifying you of changes, and keeping you updated about the status of your service.
To process payments and manage accounts: generating invoices, recording payments received, and managing refunds or adjustments where necessary.
To improve our services: reviewing feedback, analysing general service trends, and enhancing how we plan, price, and deliver our moving services in the Sands End area.
To ensure security and prevent misuse: maintaining appropriate records to help detect and prevent fraud, misuse of services, or threats to staff and property.
To meet legal and regulatory requirements: maintaining records for tax and accounting, responding to lawful requests, and complying with applicable laws and regulations.
Data sharing and processors
We do not sell your personal data. We may share limited personal data with trusted third parties who act as data processors and provide services to support our operations. These may include:
Payment service providers that process payments on our behalf.
IT, hosting, and cloud service providers who store or process data securely for us.
Professional advisers such as accountants or legal advisers, to the extent necessary for them to provide their services.
Where we use data processors, they act only on our instructions, must keep your data secure, and are not allowed to use it for their own purposes.
We may also share personal data where required by law or in connection with legal proceedings, or to protect our rights, property, or the safety of our staff, customers, or the public.
Data retention and storage
We keep personal data only for as long as necessary for the purposes for which it was collected, including to provide our services, meet legal, accounting, or reporting requirements, and resolve disputes.
In general, we keep booking and transaction records for a period necessary to comply with tax and accounting laws. Communication records and enquiry details may be retained for a reasonable period to respond to follow up enquiries, manage our relationship with you, and improve our services.
When personal data is no longer required, we will securely delete or anonymise it so that it can no longer be associated with you.
International transfers
Where our service providers store or process personal data outside the United Kingdom, we ensure that appropriate safeguards are in place to protect your data in accordance with data protection laws. This may include reliance on adequacy regulations or standard contractual clauses approved by relevant authorities.
Data security
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or loss. These measures include restricting access to personal data to those who need it for their work, using secure systems for storage where applicable, and providing guidance to staff and contractors on handling personal data responsibly.
Your data protection rights
Under data protection law, you have a number of rights in relation to your personal data. These may be subject to certain conditions and exemptions. Your rights include:
Right of access: you can request confirmation that we process your personal data and receive a copy of the data we hold about you.
Right to rectification: you can ask us to correct inaccurate or incomplete personal data.
Right to erasure: in certain circumstances, you can ask us to delete your personal data.
Right to restriction: you can ask us to restrict the processing of your personal data in specific situations.
Right to data portability: in some cases, you can request that we provide your personal data in a structured, commonly used, machine-readable format, or ask us to transfer it to another organisation.
Right to object: you can object to certain types of processing based on our legitimate interests, and you have an absolute right to object to direct marketing.
Right to withdraw consent: where we rely on consent as our lawful basis, you may withdraw that consent at any time, without affecting the lawfulness of processing carried out before withdrawal.
Exercising your rights and complaints
If you wish to exercise any of your data protection rights or have questions about how we handle your personal data, you can contact us using the details provided on our website or in our service communications. We will respond to your request in accordance with applicable data protection laws.
You also have the right to raise a concern or complaint with the relevant data protection authority if you are unhappy with how we have handled your personal data. We encourage you to contact us first so that we can try to resolve your concerns directly.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or how we process personal data. Any changes will take effect when the updated policy is made available. We recommend that you review this Privacy Policy periodically to stay informed about how we protect your information.
This Privacy Policy applies to all Man with Van Sands End customers and prospective customers in the Sands End area and was prepared to help you understand how we collect and use your personal data in a clear and transparent way.
