Terms and Conditions for Man With Van Sandsend

These Terms and Conditions set out the basis on which Man With Van Sandsend provides domestic and commercial transport, removals, collection, delivery, and related service work. By making a booking, the customer agrees to be bound by these terms. They are designed to be fair, practical, and consistent with UK consumer and transport law. They apply whether the service is booked by an individual, a business, a landlord, a tenant, or any other authorised representative acting on behalf of the customer.

The words “we”, “us”, and “our” refer to the service provider. The words “you” and “your” refer to the customer or the person making the booking. The terms below should be read carefully before confirming a reservation. If any part of these conditions is unclear, the customer should raise the issue before the job starts. These terms apply to van hire with driver services, moving services, transport-only tasks, and similar work arranged in advance or accepted at short notice.

In these Terms and Conditions, references to a “quote” mean an estimate or fixed price given before the job begins. A quote may be based on the information supplied by the customer, including item volume, access, distance, time, number of floors, parking conditions, and any special handling needs. If the information changes, the price may also change. All prices are stated in pounds sterling unless agreed otherwise in writing.

Booking process

A booking is only confirmed when we accept the job and, where required, receive any deposit or advance payment requested. The customer must provide accurate, complete, and up-to-date details at the time of booking. This includes the collection and delivery addresses, preferred dates and times, access information, item descriptions, approximate quantities, and any relevant hazards or restrictions. A Man With Van Sandsend booking may be accepted by phone, email, messaging service, or online enquiry, but acceptance is only final when we confirm availability and agree to undertake the work.

We may refuse a booking, limit the scope of a booking, or request additional information where the job appears unsafe, unlawful, impractical, or outside the services normally offered. If you are booking on behalf of someone else, you confirm that you have authority to do so and that you will remain responsible for payment unless we agree otherwise in writing. The customer must ensure that the service requested is suitable for the items involved, especially where heavy, fragile, valuable, awkward, or unusually large objects are to be moved.

If the job requires parking permits, access arrangements, keys, lift bookings, building management approval, or any other third-party permission, it is the customer’s responsibility to arrange this unless we expressly agree to do so. Delays caused by missing access, incorrect addresses, unavailable recipients, or insufficient parking may result in waiting charges, additional labour charges, or rescheduling fees. We may take reasonable steps to complete the service, but we are not responsible for delays or failures caused by inaccurate booking information supplied by the customer.

Payments

Payment terms will be agreed at the time of booking or at the latest before the job commences. We may require a deposit, part-payment, or full payment in advance depending on the size, timing, or complexity of the work. Unless otherwise agreed, payment is due immediately on completion of the service. We accept payment by the methods notified at the time of booking. The customer must ensure that sufficient funds are available and that payment is made without deduction, set-off, or withholding unless required by law.

Where invoices are issued to business customers, payment must be made by the due date shown on the invoice. Late payment may attract interest and recovery costs in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 where applicable. If payment is refused, reversed, or disputed without valid reason, we may suspend further work, recover any associated banking or administration charges, and seek payment through lawful collection methods. Any card fees, transfer charges, or bank charges imposed by a third-party provider may be passed on where permitted by law and where clearly notified in advance.

Pricing, waiting time, and additional charges

Quoted prices are based on the information available at the time of quotation. If the actual work differs from the description supplied, we may revise the price to reflect additional time, labour, mileage, fuel, equipment, access difficulties, or extra stops. Reasonable charges may also apply for waiting time, congestion, parking difficulties, stair carrying, dismantling, reassembly, wrapping, or handling items that require special care. Any additional charge will be calculated fairly and, where possible, explained before being added.

Unless stated otherwise, quotes do not include congestion charges, tolls, parking fees, ferry costs, storage costs, disposal fees, or specialist equipment hired at the customer’s request. The customer is responsible for any cost arising from the route, the property, the load, or the delivery conditions if these were not disclosed in advance. If a fixed price has been agreed, it applies only to the scope of work described in the booking confirmation. Any request to add items or alter the job may lead to a revised quote.

Cancellations and amendments

You may request to cancel or amend a booking, but cancellation fees may apply depending on how much notice is given and whether we have already reserved time, staff, or vehicle capacity. If you cancel with reasonable notice, we will act fairly and may reduce or waive charges depending on circumstances. If cancellation occurs at short notice, after arrival, or once loading has begun, we may charge the full fee or a proportion of it to cover lost time and costs. Where a deposit has been paid, it may be non-refundable if this was explained at booking and is lawful to apply.

We may cancel, postpone, or amend a booking if there is severe weather, unsafe access, vehicle breakdown, illness, legal restriction, unpaid fees, insufficient information, or any event beyond our reasonable control. If we cancel for reasons within our control, we will offer a new date or a refund for any unused amount paid in advance. We are not liable for costs arising from a lawful cancellation caused by force majeure, road closures, accidents, government restrictions, or other events outside our control.

If you need to reschedule, please notify us as early as possible. We will use reasonable efforts to accommodate a new time or date, but availability cannot be guaranteed. Any variation to a confirmed booking must be agreed by both parties. If a new request materially changes the nature of the work, a fresh quote may be issued. For time-sensitive services, the customer should ensure all details are correct because missed deadlines, delayed handovers, or unavailability at the destination may result in extra charges or incomplete delivery.

Customer responsibilities

The customer must ensure that all goods are packed appropriately unless packing has been expressly included in the service. Fragile items should be protected using suitable materials. The customer must remove loose, dangerous, or prohibited contents from any item or container before collection. We may refuse to carry items that present an obvious safety risk, contain illegal goods, emit strong odours, leak, or are likely to damage the vehicle or other property. If we agree to transport such items in limited circumstances, the customer remains responsible for accurate disclosure and safe packaging.

The customer is responsible for securing permissions, confirming ownership or authority to move the goods, and ensuring that the items are legal to transport. We rely on the customer’s statements regarding value, condition, and suitability for transit. The customer must be present, or ensure that a properly authorised person is present, at the agreed collection or delivery point if handover is required. If no one is available, we may wait, attempt contact, return later, or take the goods to a safe place if lawful and reasonable, with any resulting cost charged to the customer.

Liability and insurance

We will carry out the service with reasonable care and skill. However, unless otherwise agreed in writing, our liability is limited to direct loss or damage caused by our proven negligence. We are not responsible for pre-existing defects, inadequate packing by the customer, normal wear and tear, or damage caused by items that were fragile, unstable, or improperly described. Customers are strongly advised to protect valuable or delicate items and to declare any special handling requirements before the job begins.

Where we are responsible for loss or damage, we may repair, replace, or compensate for the item up to the extent required by law and subject to any applicable limitation. We do not exclude liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law. In relation to businesses, our total liability for any single claim or series of related claims will be limited to the amount paid or payable for the specific job, unless a higher limit is expressly agreed in writing.

Waste regulations

When the service includes removal, disposal, clearance, or transport of unwanted materials, both parties must comply with applicable UK waste law, including the Environmental Protection Act 1990, duty of care obligations, and any relevant waste carrier requirements. The customer must be honest about the nature of the materials and must not present hazardous waste, clinical waste, asbestos, chemicals, electrical waste, or other controlled items unless we have expressly agreed to handle them and are legally permitted to do so. We may refuse any load that appears unlawful, unsafe, or improperly described.

If we arrange disposal, recycling, or transfer of waste on the customer’s behalf, the customer agrees to provide all necessary information and to accept any lawful charges associated with disposal facilities, permits, or specialist handling. The customer remains responsible for ensuring that the waste is theirs to dispose of or that they have authority to arrange its removal. We may issue documentation where required by law, but we are not responsible for the contents of waste unless we were expressly informed and accepted the items in writing.

Any item handed over for disposal must be suitably separated from items being retained. We may decline mixed loads where there is a risk of contamination, incorrect classification, or breach of regulatory duties. The customer indemnifies us against losses, fines, or claims arising from inaccurate declarations, unlawful waste, or concealment of hazardous content, except where caused by our own negligence or breach of law. Waste-related services are provided only on the basis that the customer has complied with all relevant legal duties and disclosure obligations.

Property access, parking, and site conditions

The customer must ensure that access routes are reasonably clear and safe. This includes hallways, staircases, driveways, loading areas, and any lift or common parts needed to complete the work. If furniture or boxes cannot fit through an access route, or if an item must be dismantled to proceed, the customer accepts that extra labour charges may apply. If the property has restricted parking or a narrow access point, the customer should advise us in advance so that we can assess whether the service can be completed safely.

We are not responsible for loss caused by hidden obstacles, inadequate site preparation, or unsafe premises conditions that were not disclosed. If we believe the site presents a risk to our staff, the vehicle, or the goods, we may pause or stop the service until the issue is resolved. Any delay caused by unsafe access, contaminated areas, infestation, structural defects, or other site hazards may lead to additional charges or cancellation of the job without refund for work already completed.

Claims, complaints, and limitation periods

If the customer believes that a loss or damage has occurred, they must notify us as soon as reasonably possible and, in any event, within a reasonable time after discovery. Supporting evidence such as photographs, item descriptions, purchase records, or repair estimates may be requested. Claims should not be exaggerated or submitted for items that were already damaged, obsolete, or of uncertain value. We may inspect the item or request its return for assessment where appropriate.

Nothing in these Terms and Conditions affects statutory rights that cannot be excluded under UK consumer law. If any clause is found to be unlawful or unenforceable, the remainder of the terms will continue in force. We may update these terms from time to time, and the version in force at the time of booking will apply to that job unless a change is required by law. The customer is responsible for reviewing the version provided at the point of booking.

Governing law

These Terms and Conditions and any dispute or claim arising from them, whether contractual or non-contractual, are governed by the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where consumer law provides otherwise. If the customer is located elsewhere in the United Kingdom, mandatory local legal protections may still apply, but the governing law remains that stated in this clause.